502 Retreats EXCLUSIVE PACIFIC HOTEL

Privacy Policy

Last Updated: June 19, 2026

At 502 Retreats ("we", "us", "our"), we value the privacy and absolute confidentiality of our clients and site visitors. This Privacy Policy describes how we collect, use, process, and protect your information when you visit our website and fill out our inquiry form.

1. Information We Collect

When you interact with our website and complete the inquiry form, we may collect:

  • Personal Identification Details: Full name, email address, and phone number.
  • Enquiry Details: Specific custom travel details, requests, or comments described in the message area.
  • Technical Metadata: IP address, user agent details (browser and operating system), screen resolution, local system clock at submit, referrer URLs, and the Facebook Click ID (fbclid).

2. How We Use Your Information

We process your data strictly for the following purposes:

  • To evaluate and respond to your private retreat enquiry requests.
  • To verify the authenticity of submissions and protect our site against spam or cyber threats.
  • To optimize and measure the efficiency of our marketing efforts via Facebook Ads conversion tracking.
  • To record a secure local backup of your request details for direct communication.

3. Data Storage and Security

All compiled inquiry data is written to a local CSV backup folder which is strictly locked from public web access via directory level protocols (`.htaccess` restrictions). Transmissions of leads to our customer relationship manager (GoHighLevel) are completed via secure, encrypted HTTPS channels (SSL) for immediate concierge routing. We apply robust safety practices to protect your data from unauthorized access.

4. Disclosing Data to Third Parties

We do not sell, trade, rent, or lease your personal information to third parties. Your data is only shared with trusted service providers (such as SMTP transactional email dispatchers and our secure lead-management CRM) to process your request, under strict data protection terms.

5. Your Data Rights

Subject to your local jurisdictions (e.g., GDPR, CCPA), you hold the right to access, correct, restrict, or completely delete your personal details held in our local databases. You can submit requests regarding your data at any time by contacting: 502info@bighappyhomes.com.