Terms & Conditions

Last Updated: June 19, 2026

Welcome to the 502 Retreats website ("site", "service"). By browsing this landing page and submitting your inquiry via our online form, you agree to be bound by the following Terms and Conditions.

1. Preliminary Inquiry Protocol

This landing page is provided strictly for marketing and preliminary inquiry collection purposes. Submitting your details through our web form **does not constitute a confirmed reservation, booking contract, or guarantee of availability**. All dates, accommodation offerings, and rates are subject to direct verification and final written agreement executed by our executive concierge hosts.

2. User Representations & Authorized Use

You agree to access this site and submit inquiries solely for legitimate interest in reservation coordination. Providing false, misleading, or fraudulent contact information is strictly prohibited. We reserve the right, without notice, to discard or terminate any submissions that exhibit flags of automated spam or bad-faith inquiries.

3. Concierge Communication Consent

By submitting your contact coordinates (email, phone, name), you express consent to be contacted directly by our concierge agents via email, telephone calls, or SMS/WhatsApp messaging to coordinate your booking requests. You can opt-out or rescind this consent at any point by sending us a request email.

4. Disclaimer & Limitations of Liability

This website and all features are delivered on an "as is" and "as available" basis without any warranties. Under no circumstances shall we be liable for any direct, indirect, consequential, or incidental damages resulting from server downtimes, transmission errors, data deletions, or the use of external redirection interfaces.

5. Governing Law

Any legal disputes, claims, or conflicts arising from your use of this landing page shall be governed by and constructed under the laws of the Republic of Guatemala, and parties agree to resolve any issues within the competent courts of Guatemala City.

6. Contact Information

For any questions or clarification regarding these Terms & Conditions, please contact us at: 502info@bighappyhomes.com.